Last updated: October 21, 2026
Overview
This website, lorovay.com, is operated by Lorovay ("we", "us", "our"). By visiting our store or purchasing from us, you agree to these Terms & Conditions. Please read them carefully.
1. Eligibility
By using this store you confirm that you are at least 18 years of age, or are using it under the supervision of a parent or guardian.
2. Products and pricing
We make every effort to display products, colours and descriptions accurately. Actual product appearance, packaging and colour may vary slightly from images. Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We may change prices or discontinue products at any time without notice.
3. Orders
We reserve the right to refuse or cancel any order, including orders that appear fraudulent, contain pricing errors, or cannot be delivered to the given address. If an order is cancelled after payment, we will refund the full amount.
4. Payments
Payments are processed through secure third-party payment gateways. We do not store your card details. Cash on Delivery is offered on eligible pin codes.
5. Shipping, cancellation and refunds
Delivery, cancellation, replacement and refund terms are described in our Shipping Policy and Refund & Cancellation Policy, which form part of these Terms.
6. Product use
Products must be used as intended and according to any instructions provided. We are not liable for damage or injury caused by misuse, improper handling, or use contrary to instructions.
7. Accuracy of information
Occasionally there may be typographical errors or omissions in product descriptions, pricing or availability. We reserve the right to correct such errors and to update information at any time.
8. Intellectual property
All content on this site, including text, graphics, logos and design, belongs to Lorovay or its content suppliers and may not be copied or reused without written permission.
9. Limitation of liability
To the maximum extent permitted by law, our liability for any claim related to a product is limited to the amount paid for that product.
10. Privacy
Your use of personal information is governed by our Privacy Policy.
11. Governing law
These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Karimnagar, Telangana.
12. Changes to these terms
We may update these Terms from time to time. Changes take effect when posted on this page.
13. Contact and grievances
For questions or complaints, contact us at support@gehnasale.com or +91 970 036 0179. Address: Aslami City Center, Rajiv Chowk, Gandhi Road, 3-5-481/2, Karimnagar, Telangana 505001, India. We acknowledge complaints within 48 hours and aim to resolve them within one month.